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Installation Expand All | Collapse All
Touro S and Mobile Products
Windows:
Computer system running Windows® 10, Windows® 8, Windows 7™, Windows® Vista, or Windows® XP and an available USB 3.0 or USB 2.0 port
Internet connection (for Touro feature updates)
Mac:
Computer system running with Mac OS® 10.5 or newer and an available USB 3.0 or USB 2.0 port; Intel® processor-based Macs only
Internet connection (for Touro™ feature updates and several key features of Touro)
Touro Pro Products
Windows:
Computer system running Windows 7™, Windows® Vista, or Windows® XP and an available USB 3.0 or USB 2.0 port
Internet connection (for Touro feature updates)
Mac:
Computer system running with Mac OS® 10.5 or newer and an available USB 3.0 or USB 2.0 port; Intel® processor-based Macs only
Internet connection (for Touro™ feature updates and several key features of Touro)
Touro Desk
Windows:
Computer system running Windows 7™, Windows® Vista, or Windows® XP and an available USB 3.0 or USB 2.0 port
Mac:
Computer system running with Mac OS® 10.5 or newer and an available USB 3.0 or USB 2.0 port; Intel® processor-based Macs only
(Hitachi Global Storage Technologies) was a manufacturer of hard disk drives, solid-state drives, and external storage products and services. It was initially a subsidiary of Hitachi, formed through its acquisition of IBM's disk drive business. It was acquired by Western Digital in 2012. However, until October 2015, it was required.
800x600 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4Touro Pro Products
- You want a driver for your SCSI/RAID Controller not a specific disk. If the SCSI/RAID Controller is not on the HCL then a driver most likely does not exist. You will have to check with the vendor in that case. First check the HCL, then the vendor, then find a SCSI/RAID Controller on the HCL.
- Hitachi Ultrastar drives provide high data throughput for data-intensive applications with a choice of 2 Gbit Fibre Channel and Ultra320 SCSI (backward-compatible) interfaces. The Ultra320 SCSI adds greater speed, reduced overhead, improved diagnostic capabilities and data protection.
- Hitachi Drive Fitness Test 4.16 Quick, reliable method to test SCSI and IDE hard disk drives, including Serial-ATA IDE drives.
- Hitachi Ultrastar 7K3000 HUA723030ALA640 3TB 7200 RPM 64MB Cache SATA III 6.0Gb/s 3.5in Enterprise Hard Drive (Renewed) - w/1 Year Warranty 4.2 out of 5 stars 257 $42.99 $ 42.
System requirements for Windows and Mac users include:
Windows:
OS Requirements: Windows® XP, Windows® Vista, or Windows 7™ and an available USB 3.0 or USB 2.0 port.
Internet connection (for Touro feature updates)
Mac:
OS Requirements: Computer system running with Mac OS® 10.5 or newer and an available USB 3.0 or USB 2.0 port.
Internet connection (for Touro™ feature updates and several key features of Touro)
Touro Products
Windows:
OS Requirements: Windows® XP, Windows® Vista, or Windows 7™ and an available USB 2.0
Mac:
OS Requirements: Computer system running with Mac OS® 10.5 or newer and an available USB 2.0
Yes, the Touro drive is compatible with Mac’s Time Capsule and Time Machine.
You can install Touro by connecting your HGST Touro External Hard Drive to your PC or Mac with a USB cable (provided with the hard drive). Once the “Getting Started” flash program has finished running, click on the Install Touro button.
If you choose not to install Touro at this time, you can install it later by performing the following steps:
On a PC:
1. Attach your Touro drive to the computer and turn it on.
2. Select Start Touro Now and click OK.
3. Double click SetupTouroCloudBackup.exe.
4. Click Run.
5. Click Accept to accept the License Agreement.
6. Click Install to initiate the installation.
7. Click Next to continue.
8. Click Finish when installation is complete.
On a Mac:
1. *Note: The drive comes pre-formatted out of the box as NTFS, a file system that is read-only on a MAC. You will need to erase the drive in the Disk Utility on the MAC as a MAC OS Extended (Journaled) drive in order to use it. To format the drive for use on the MAC please follow: “How to format my Touro drive for Mac only (HFS+)?”
2. Now that the drive has been erased, the Touro software has also been erased. To get a copy of the software after a format please download it at http://www.tourocloudbackup.com. Just enter you email and click the 'Try it free' button to start the download.
3. Double click on the mpkg file that has been downloaded and the installation will launch, Click Continue at the Welcome window.
4. Select your computer hard drive and click Continue.
5. Click Install.
6. Enter your system password and click OK.
Yes. The Touro software is on the drive so if you format the drive it will no longer be possible to install the software. If you format the drive and need the software again you can download it at http://www.tourocloudbackup.com. Just enter you email and click the 'Try it free' button to start the download.
If you format your drive for a Mac, the drive will not be able to be accessed in Windows. Download ednet driver.
Yes, however you will only be able to read from the drive not write to the drive.
In Windows, the drive should appear under My Computer as another hard drive shortly after being connected.
On a Mac, the drive should appear on your Desktop shortly after being connected.
If your drive does not appear in the appropriate location, please consult the Troubleshooting guide.
How Tos Expand All | Collapse All
When there is a new software update, customers will be automatically notified within the Touro application. Users are encouraged to install all updates as soon as possible, as it will contain new enhancements and features for the application. When a new software version is available a pop-up window will appear for you to either install now or remind me later.
All data on the external hard drive will be destroyed if you follow these instructions. If you wish to keep the information that is currently on the external hard drive, you will need to copy the contents of the external hard drive to another location before proceeding.
Follow these steps to format your drive:
1. Connect and power the drive
2. Open Mac HD on your desktop
3. Open Applications
4. Open Utilities
5. Open Disk Utility
6. On the left you should see the hard drive listed. It should show the drive size with a second indented line beneath it that shows the volume of the drive.
7. Click 'Erase' at the top of the screen.
8. Select Mac OS Extended (Journaled) for the volume format option.
9. Change the name of the drive if desired.
10. Click 'Erase' at the bottom of the screen. You will receive a warning and will need to click 'Erase' again.
The process should complete in less than 2 minutes and then the drive will be ready for use.
If you expect to have files greater than 4GB you will need to change your drive format to NTFS. Microsoft provides a utility called “Convert” which allows you to change the format to NTFS with your files in place. You can find instructions for Convert at this link: http://technet.microsoft.com/en-us/library/bb456984.aspx
If you would rather re-format your external drive, proceed as described below.
All data on the external hard drive will be destroyed if you follow these instructions. If you wish to keep the information that is currently on the external hard drive, you will need to copy the contents of the external hard drive to another location before proceeding.
Follow these steps to format your drive:
1. To remove the existing disk partition, right click on My Computer (Computer for Vista) and select Manage.
2. On the next screen select Disk Management.
3. Find the listing for the external hard drive in the lower middle portion of the window.
4. Right-click on the box to the right of the drive listing (Disk X) and select Delete Partition.
5. A message will ask you to confirm that 'All data will be lost.' Be sure you wish to do this. If so, then click on Yes.
6. Once complete, the box will show 'Unallocated'.
7. To create a new partition, right-click on My Computer (Computer for Vista) and select Manage.
8. On the next screen select Disk Management.
9. Find the listing for the external hard drive in the lower middle portion of the window.
10. Right-click on the box to the right of the drive listing (Disk X) and select New Partition.
11. Accept all of the default parameters.
12. The formatting will start and will be busy until complete. You can monitor the progress in Disk Management.
Once the formatting is complete, the external hard drive is ready for use.
The exFAT format is supported by both Mac and PC. The drive comes pre-formatted as NTFS, but if you have changed its format you can reformat it back to exFAT as described below.
All data on the external hard drive will be destroyed if you follow these instructions. If you wish to keep the information that is currently on the external hard drive, you will need to copy the contents of the external hard drive to another location before proceeding.
Follow these steps to format your drive:
1. On your Mac, connect and power the drive
2. Open Mac HD on your desktop
3. Open Applications
4. Open Utilities
5. Open Disk Utility
6. On the left you should see the hard drive listed. It should show the drive size with a second indented line beneath it that shows the volume of the drive.
7. Click 'Erase' at the top of the screen.
8. Select ExFAT from the format dropdown.
9. Change the name of the drive if desired.
10. Click 'Erase' at the bottom of the screen. You will get a warning and will need to click 'Erase' again.
The process should complete in less than 2 minutes and then the drive will be ready for use.
The drive will be formatted as exFat when completed.
If you believe your PC or external hard drive has been infected by a virus, the best course of action is to run an anti-virus scan. If the anti-virus program detects the virus, you should be asked to quarantine or remove the infected files.
If you do not have an anti-virus software, there are various free virus scan utilities available, including Microsoft’s Malicious Software Removal Tool. Follow the instructions to download and scan the desired drive.
Troubleshoot Expand All | Collapse All
This message may occur on a Mac when the backup software has encountered a file that it's trying to backup but lacks “read privileges,” or there are specific administrative controls on the computer for that file or folder. PC users are not affected. The backup software confuses this with not being able to write to the destination drive and therefore displays the 'Backup drive is read-only.' This is not a correct backup message. The drive is not read-only and is functioning properly. This message may also appear if the drive is unplugged during a backup as the Mac OS reports back a false 'write permissions' error when the destination volume goes away during a long write operation.
As mentioned above, we will be pushing out a software update that will treat these “no read privilege”” or “admin control” controlled files or folders as a simple backup “exception” to the backup rather than a hard error. In other words, the backup will indicate that the backup was successful, but encountered some “exceptions” for specific read privileged or administrative controlled files and folders. To see those exceptions, a user can click on the “exception” link and inspect the list of exceptions.
WINDOWS
STEP 1
Check the Power and Data Cable
• Check that the power cable is securely connected to the external drive and wall socket (applies only to desktop external hard drives).
• Do not connect the drive through a USB hub, connect it directly to the PC or laptop. Make sure the power adapter is connected directly to a wall outlet, not to an extension cord.
• Ensure the cable is securely connected to both the drive and computer.
• If you are connecting to a PC, use the USB ports found on the back of the computer. Avoid using USB ports found on keyboards, monitors or the front of the PC.
• If the problem still continues, try using a different USB port.
STEP 2
Check the Drive Partition in Disk Management
Even though the drive may not be visible on the 'Desktop' or in 'My Computer,' check to see if the drive is recognized in 'Disk Management.'
1. Right click on 'My Computer' and select 'Manage' from the menu.
2. From the 'Computer Management' window select 'Disk Management' from the menu on the left.
3. In 'Disk Management' check to see if the drive is visible. If the drive is found, look at the partition for the drive. New drives will be labeled as NTFS and have a drive letter assigned.
4. If the drive does not display as 'Healthy,' or shows the file format as 'RAW,' then the partition has become corrupt. It could also be corrupt if the bar above the drive is black and shows as 'Unallocated.'
5. To make the drive usable again after a partition has become corrupt or lost start by right clicking on the drive in 'Disk Management' and select 'Delete partition' from the menu. Then right click on the drive again and select 'create partition' from the menu. Follow the steps in the partition wizard to create a Primary partition.
NOTE: Deleting the partition will cause all data on the drive to be lost. If the partition has become corrupt this may be unavoidable. HGST is not responsible for lost data. It is highly recommended that data be backed up in multiple locations on multiple drives to minimize data loss.
After the new primary partition has been created 'Disk Management' will display the drive with an NTFS partition. The NTFS partition is unusable on a Mac. If the drive is used on Macintosh and Windows computers, follow the link below to obtain a FAT32 formatting tool which will allow both Windows and Macintosh users to use the drive.
HTTP://WWW.RIDGECROP.DEMON.CO.UK/INDEX.HTM?FAT32FORMAT.HTM
STEP 3
Check the drive status in Device Manager :
1. Right click on 'My Computer' and select 'Manage.'
2. From the 'Computer Management' window select 'Device Manager' from the list on the left.
3. From the device list, expand the 'Disk Drives' category by clicking on the [+] symbol found to the left. If the drive is detected by the system, there will be an entry for your external drive.
4. If it is not listed under 'Disk Drives,' expand the 'Other Devices' category and see if there is an entry for an 'Unknown Device.'
5. Right click the 'Unknown Device' and select 'Properties.'
6. Under the 'General' tab, it will typically display 'This device is not working properly' followed by either Code 10 or Code 28.
7. Code 10 would suggest a potential power supply issue (typically 3.5-inch desktop external drives). If a second external drive with an equivalent power supply is available, try connecting the power supply to the drive.
NOTE: Before connecting a power adapter that did not ship with the external hard drive, verify that the power configuration matches exactly with the power adapter that was supplied. Failure to use the correct power supply can result in damage to the unit, injury or fire.
If a different power supply is not available, verify the problem by connecting to a different USB port or by connecting to a second PC.
8. If the same error code is still displayed, create an RMA and return the drive under Warranty.
9. Code 28 would suggest a driver error.
10. Expand the 'Disk Drive' category in 'Device Manager' right click on the drive and select 'Uninstall.'
11. Disconnect the external drive, reboot the computer and reconnect the drive when the computer has finished restarting.
12. If same error is displayed, try connecting it to a second PC to verify the issue.
13. If the drive fails on the second PC with the same error, create an RMA and return the drive under Warranty.
MAC
STEP 1
Check the power and data cable
1. Check that the power cable is securely connected to the external drive and wall socket (applies only to desktop external hard drives).
2. Do not connect the drive through a USB hub, connect it directly to the Mac. Make sure the power adapter is connected directly to a wall outlet, not to an extension cord.
3. Ensure the cable is securely connected to both the drive and computer.
4. If your external hard drive came with with a Y-cable, use both USB connectors to ensure the drive is getting the appropriate power.
5. If you are connecting to a Mac, use the USB ports found on the back of the computer. Avoid using USB ports found on keyboards, monitors or the front of the Mac.
6. If the problem still continues, try using a different USB port.
STEP 2
Check the Drive Partition using Disk Utilities
1. Click 'Go' on the top menu bar, then choose 'Utilities' and open the 'Disk Utility' application.
2. If the drive is not on the desktop or if 'Disk Utility' is showing that the drive is formatted in a file system that is not recognized by the Mac OS, the drive can be formatted so the the Mac OS will recognize it.
STEP 3
Check System Profiler
The Mac System Profiler will show you whether the external drive is physically detected by the Mac.
1. Click on the 'Apple Menu' in the top left corner of your desktop.
2. Select 'About this Mac' and then click on 'More Info' to open the System Profiler Application.
3. When the System Profiler opens click on 'USB' in the left menu under the Hardware category.
4. If the drive is still not visible, try connecting it to a second Mac to verify the issue.
5. If the drive fails on the second Mac, create an RMA and return the drive under Warranty.
Cloud Backup
Warranty
WinDFT (Hitachi Drive Fitness Test) is a great software for testing internal and external HDD as well as USB flash memory. The tests leave filesystem untouched and thus do no harm.
In this guide we are telling how to install WinDFT and use its range of tools as good as you can.
WinDFT - Quick Setup
You can find WinDFT Installer at HGST.com in the Downloads section. We wouldn’t recommend downloading the software from other resources since you can possibly get an outdated or insecure version.
- Once the archive is downloaded, extract files and run setup.exe file.
- Follow the instructions of the install wizard. Accept the license agreement and select destination folder for the application files.
- After installation, start WinDFT (shortcut on the desktop).
Below is the instruction to using WinDFT for hard drive tests.
Test your Hitachi disk using WinDFT
- When started, the program scans your device for hard disks installed or connected on your computer. Keep in mind that this tool supports only HGST memory devices. If your hard disk is not compatible with WinDFT, you will see a notification.
- If you need, you can perform the scan for a second time (for example, when an HGST device / Hitachi disk is connected to your PC but is not displayed in the list).
- To perform the test, check the box next to the right device. There are two scan modes:
- Quick Test takes relatively less time, about a few minutes,
- Ext Test is a more detailed test which takes quite a while (depending on the disk capacity).
4. In the test results status is marked with Pass or Fail. Log View section provides more detailed information on each of the tests. It allows you to see disk read errors on HDD. To get detailed MSRT stats, double click on the specific hard disk in the main window.
Note. Besides HDD, WinDFT also works with USB flash memory. If you connect a USB stick when the program is running, it will be read as a secondary device.
Hitachi Scsi & Raid Devices Driver Updater
WinDFT Utilities: permanently erase data off a Hard Drive
In addition to the basic features, consider WinDFT Utilities as well.
In particular, Utilities are used to permanently delete files (without possibility of recovery) or promptly wipe a hard drive.
There are two options in Hitachi HDD Tools:
- Erase MBR - deletion of a hard drive partition
- Erase Disk - zero filling of a disk (takes longer)
What Is Scsi Scanner Device
Use WinDFT Utilities carefully and double check which Hitachi hard drive you chose for processing.